Hospital Policies
At Conway Veterinary Hospital, we are committed to providing safe, reliable, and transparent care for your pets. To help us serve you better, please review our hospital policies regarding prescriptions, appointments, and payments.
3rd Party Pharmacy Policy
At Conway Veterinary Hospital, your pet’s health and safety are our highest priorities. To ensure the quality, authenticity, and efficacy of every medication, effective 1/1/2026 our hospital does not process prescription requests through 3rd party pharmacies (i.e. Chewy, 1800PetMeds, Amazon, and more).
Clients may order medications directly through our pharmacy – either in-hospital or online – or request a written prescription to be filled at a pharmacy of their choice. Our hospital’s online pharmacy strives to offer faster delivery times and equal or lower prices versus the national on-line only pharmacies.
Why We Have This Policy
- Protecting Client and Pet Data – In addition to your pet’s health, we are dedicated to protecting your data. We don’t feel comfortable sharing you and yourpet’s information directly with third parties.
- Manufacturer Guarantees – Medication guarantees are typically honored only when products are purchased directly from a licensed veterinary hospital or our approved online pharmacy. These guarantees may cover diagnostic testing and treatment if a product fails or causes harm.
- Product Safety & Authenticity – We can only ensure proper storage, handling, and authenticity for medications dispensed directly through our hospital or our trusted pharmacy partner. Third-party pharmacies may pose risks of counterfeit, expired, or improperly stored products.
- Timely, Reliable Care – Filling prescriptions through our hospital or our verified online pharmacy helps prevent delays and ensures your pet receives the right medication as soon as it’s needed.
- Support for Adverse Reactions – If your pet experiences a reaction to medication purchased from our hospital or partner pharmacy, we can work directly with the manufacturer for support and reimbursement. This may not be possible with outside pharmacies.
Your Pharmacy Options
- Fill Directly Through Our Hospital – We can dispense most medications on-site for immediate use, with full manufacturer support and product guarantees. Additionally, we often have coupons if you are purchasing multiple months of product.
- Order Through Our Trusted Online Pharmacy – For convenience and safety, we offer a secure online pharmacy that delivers authentic medications directly to your home. There are often opportunities for free shipping and discounts on products. Check with your hospital team for the latest and greatest offers.
- Request a Written Prescription – If you prefer to use another pharmacy, we will gladly provide a written prescription upon request, provided your pet has a current exam on file and has completed any necessary testing.
Our Commitment
Your pet’s health and safety are our top priorities, and we appreciate your understanding and partnership in keeping your pet safe. By filling prescriptions directly through our hospital or trusted pharmacy, you help ensure every medication meets veterinary standards for quality and care. We respect your choice and will provide a written prescription if requested, provided a written exam is on file.
Financial Policy
Payment is due at the time services are rendered. Fees include both the veterinarian’s examination and consultation, as well as any necessary diagnostics or treatments. Estimates will be provided when applicable.
Accepted Payment Options:
- Cash
- Check (no post-dated checks)
- Debit Card
- Visa, Mastercard, Discover, American Express
- CareCredit (interest-free plans available upon approval)
- All Pet
Credit Card Processing Fee: A 2.5% processing fee applies to all credit card transactions. There is no fee for debit card use.
